My Comcast internet is not working when trying to use a wireless router. Even after successfully completing the self-activation, the self-activation page keeps displaying. If I click on the link to log in to my account, it says the page cannot be found.
If you are experiencing this problem, I know exactly how you feel.
Earlier today, I brought my broken modem back to Comcast (which feels more like going to the DMV) and after plugging in my new modem and connecting it to my wireless router, I was faced with the self-activation page.
Minor pain but, whatever, I filled it out in anticipation that my internet would begin working soon.
Unfortunately, even after Comcast verified that my activation had completed successfully, the self-activation page continued to display.
I tried the following without no success:
- Modem reset (reset button and power cycle)
- Browser restart
- Using a different browser
- Computer restart
- Accessing the internet via another computer
- Wireless adaptor reset
- IP address renewal
Finally, I tried one more troubleshooting option that worked – Once my internet was back up, I also confirmed that this solution had worked with other users.
Solution: Restart your wireless router!
Thats right! Restarting the modem didn’t work but when I unplugged my wireless router, waited 10 seconds, and then plugged it back in, my wireless internet via Comcast began to work properly on all connected devices.
I hope this solution helps! Let me know how your experience when in the comments section below!