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Comcast Wireless Internet Not Working – Activation Page Displaying

comcast internet not working self activation

My Comcast internet is not working when trying to use a wireless router. Even after successfully completing the self-activation, the self-activation page keeps displaying. If I click on the link to log in to my account, it says the page cannot be found.

Skip the story and jump to the solution…

If you are experiencing this problem, I know exactly how you feel.

Earlier today, I brought my broken modem back to Comcast (which feels more like going to the DMV) and after plugging in my new modem and connecting it to my wireless router, I was faced with the self-activation page.

Minor pain but, whatever, I filled it out in anticipation that my internet would begin working soon.

Unfortunately, even after Comcast verified that my activation had completed successfully, the self-activation page continued to display.

I tried the following without no success:

  1. Modem reset (reset button and power cycle)
  2. Browser restart
  3. Using a different browser
  4. Computer restart
  5. Accessing the internet via another computer
  6. Wireless adaptor reset
  7. IP address renewal

Finally, I tried one more troubleshooting option that worked – Once my internet was back up, I also confirmed that this solution had worked with other users.

Solution: Restart your wireless router!

Thats right! Restarting the modem didn’t work but when I unplugged my wireless router, waited 10 seconds, and then plugged it back in, my wireless internet via Comcast began to work properly on all connected devices.

I hope this solution helps! Let me know how your experience when in the comments section below!

Anson Alexander

I am an author, digital educator and content marketer. I record, edit, and publish content for AnsonAlex.com, provide technical and business services to clients and am an avid self-learner. I have also authored several digital marketing and business courses for LinkedIn Learning (previously Lynda.com).

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